Refund Policy | NISS India - Your Security, Our Priority

Refund and Cancellation Policy

1. Overview

At NISS India, we strive to provide exceptional security and facility management services. Our refund and cancellation policy outlines the terms under which you can request a refund or cancel a service. Please review this policy carefully to understand your rights and obligations.

2. Refund Policy

2.1 Eligibility for Refund

Services Not Rendered: If a service agreed upon has not been provided, you may be eligible for a full refund. This applies if we fail to deliver the service as per the agreed terms.
Service Dissatisfaction: If you are dissatisfied with our service due to reasons attributable to us (e.g., quality of service), you may request a refund within 7 days of service delivery. Please contact our customer service team with your concerns.
Unforeseen Circumstances: Refunds may be considered if there are unforeseen circumstances beyond your control (e.g., force majeure) that prevent you from using our services.

2.2 Non-Eligibility for Refund

Change of Mind: Refunds will not be issued for cancellations or changes due to a change of mind after the service has been rendered or initiated.
Service Completed: No refunds will be issued for services that have been completed in accordance with the agreement.
Late Requests: Refund requests made after 7 days from the service date will not be entertained.

2.3 Refund Process

To request a refund, please contact our customer service team at support@nissindia.com with your service details and reason for the refund.
Refunds will be processed within 14 business days of receiving a valid request. The refund will be issued using the same payment method used for the original transaction.

3. Cancellation Policy

3.1 Service Cancellation

Before Service Commencement: If you wish to cancel a service before it commences, please notify us at least 24 hours in advance. A cancellation fee may apply based on the timing of the cancellation.
After Service Commencement: Cancellations after the service has commenced will not be accepted, and any payments made are non-refundable.

3.2 Cancellation Fees

Within 24 Hours: Cancellations made within 24 hours of the scheduled service time may incur a cancellation fee of 50% of the total service cost.
Less Than 24 Hours: Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee of 100% of the total service cost.

4. Contact Information

For any queries regarding refunds or cancellations, please reach out to us at:

Email: contact@nissindia.com
Phone: +91-7004428944

5. Changes to Policy

NISS India reserves the right to update or modify this refund and cancellation policy at any time. Any changes will be posted on our website and will apply to all services provided after the date of the update.

6. Governing Law

This policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in Bihar.